itsupportau

What is IT help desk and what are the different categories of IT help desk? IT help desk service is intended to provide the end users and businesses with IT help, IT information and support for IT product, IT services and IT infrastructure, quickly and efficiently. IT help desk exist in different forms like IT support firms usually provide managed IT services, IT expertise and IT consultancy in the form of IT help desk. IT Corporations also have in house IT help desk for the product and services they are selling in the form of a toll-free number. Some large managed IT services firms choose to have onsite IT help desk and offsite IT service for their users or employees.      What are the objectives of IT help desk? IT help desk synchronize and consolidate IT issues being faced by the end IT users. Help desk system interacts all different kinds of IT users and IT businesses. It can be really hard to keep track of all the company processes, IT frameworks and IT tools. IT he...

What is Cyber Security for Australian business   Cyber security involves protection of IT systems, IT Infrastructure and devices such as computers from threats, hacks and viruses. The practice is used to prevent unauthorized access, change or destroy sensitive information or interrupting normal business processes and business IT assets.  In Australia, more than half the Australian business have experienced attacks on their system in 2020 which resulted in losing an average of 4 days of productivity. According to a new report by security firm Mimecast, ransomware attacks have also increased by 64% in 2020 disrupting Australian business. Managed IT Services firms provide cyber security as part of their business it services.   Why is cyber security important? With increasing number of interconnected users, devices, cloud computing and IT infrastructure in today’s enterprise, the confidential data continues to grow and so with the importance of Cyber Security. Cyber security...

What is Managed IT Service Provider ? The terms “Managed IT Services Provider”, “Managed IT Solutions Provider”, “Managed IT Support Provider”, “IT Help Desk” also synonymous with IT Support all relate to outsourcing Business IT Operations to an expert IT Organization. IT Support AU provides business with managed IT services. The IT organization or Managed Services Provider or IT Support provider is then responsible for managing IT operations of the business or individual as agreed upon in a Service Level Agreement (SLA). The Managed Services Provider is responsible for hiring IT staff, paying wages and superannuation, training to staff, providing the IT infrastructure for the services they provide. With the help of an efficient Managed IT Services provider businesses are able to lower costs, increase productivity and save time finding the right IT skills. The Managed Services provides simple pricing either in the form of a pricing plan or casual IT support rates depending on the Servi...