Managed IT Services Melbourne: What are Managed IT Services, Managed IT Solutions or Managed Service Providers(MSP)

What is Managed IT Service Provider?
The terms “Managed IT Services Provider”, “Managed IT Solutions Provider”, “Managed IT Support Provider”, “IT Help Desk” also synonymous with IT Support all relate to outsourcing Business IT Operations to an expert IT Organization. IT Support AU provides business with managed IT services.
The IT organization or Managed Services Provider or IT Support provider is then responsible for managing IT operations of the business or individual as agreed upon in a Service Level Agreement (SLA). The Managed Services Provider is responsible for hiring IT staff, paying wages and superannuation, training to staff, providing the IT infrastructure for the services they provide. With the help of an efficient Managed IT Services provider businesses are able to lower costs, increase productivity and save time finding the right IT skills. The Managed Services provides simple pricing either in the form of a pricing plan or casual IT support rates depending on the Service Level Agreement (SLA).
 
What services do Managed IT Services providers provide?
Managed Services Providers usually provide all round business IT services and office IT support. Depending on the Service Level Agreement (SLA) the Managed Services Provider can provide partially or full support for business IT infrastructure, managed servers, cybersecurity, website design, digital marketing, remote desktops, cloud computing, round the clock monitoring of crucial hardware (like servers), software and hardware troubleshooting, IT problem solving, escalating and reporting issues.
 
Advances in internet and technology, has allowed Managed Services Provider to expand beyond borders and provide IT Help Desk support to remote and offsite support locations. To enhance their service along with IT Services Managed Service Provider also bundle and act as a single point for Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS) / servers, desktops and pc, and Platform-as-a-Service(PaaS). 

Key capabilities of a Managed Services Provider: 

IT Help Desk— A service for providing technical support and information to user through a support agent. 

Backup and Disaster recovery (BDR)— a service to avoid the worst-case scenario in the case of equipment failure or complete data loss. Nightly and off-peak backups operate at regular intervals to ensure business success and operations despite serious incidents or also called disasters, and recover to a normal state within a short period of time. 

Infrastructure Procurement and Repair— A service suited to an organization need of procuring and maintaining physical hardware like PCs, Laptops, Servers and Phones. The Managed Services Provider, depending on the level of SLA provides technical assistance, repair and upgrade of Business IT Equipment.
 
  
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